You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Can you help me find out what has happened here? 3. | Read 12,461-12,480 Reviews out of 30,829 "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. For American Express this is the 4 numbers on the front, right hand side of your card. 3.1 Accurate Descriptions. I can't see my Resale tickets available to buy on the website. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. The revised version of this Agreement is automatically effective after it is initially posted on the Site. . But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Sadly I could no longer attend on the new date which was in October 2021. Did you find this answer helpful? Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Viagogo is a global online platform for live sport, music and entertainment tickets. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. . Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. We will not allow You to buy or sell tickets before You have registered with Us. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. We are not involved in the actual transactions between Buyers and Sellers. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Your payment will be initiated 10 business days after the event takes place. 6.3 Allocation of Risk. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Viagogo: 623 questions (page 10) on Australia's largest opinion site The tickets were bought and sold online, using the Viagogo fan resale platform. This is so we can promote the sale of tickets and items that You list for sale. Thankfully, I have now managed to get to the bottom of it. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? are safe places to buy tickets. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. 25 April 2018. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You can update your payment method as long as you haven't yet been paid. We may investigate complaints and violations of our policies. In future, if you have issues confirming or fulfilling . 7.2 Copyright. I want to return my goods, what are my rights? Phoenix Suns Tickets. As shares tumble and costs soar Will the fast food giants ever deliver for investors? Be the first to hear about special offers. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You also agree not to separately contact the Buyer at any time for any reason. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Red Hot Chili Peppers Tickets. 7.5 Miscellaneous. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Sellers should use our automated online confirmation process. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Sellers: once your tickets have sold, viagogo charges a service fee. 2.11 Ticket Fulfillment. Visit the Payment Methods section to update the details. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. How do I delete my listing? And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . the price it is sold for on the primary market). Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Please remember that you will not be paid for this sale. Limited access. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. How to spot a fake, fraudulent or scam website. Viagogo Won't pay me for my sold tickets. If an event is rescheduled to another date, your tickets should be valid. Jun-18-2021 11:52 AM. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Contact your bank or credit card company to verify the authorisation of payment to viagogo. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. The concert was due to happen in 2020, but was rescheduled several times due to Covid. What is the viagogo complaint handling process? This does not affect our editorial independence.
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